Aqeeb Tayyab Pathan

Aqeeb Tayyab Pathan

Desktop Support Engineer

Contact Information

Location: Deira-Dubai, United Arab Emirates

Phone: +971 525761674

Email: aqeebpathan1@gmail.com

Profile

I am a dedicated Desktop Support Engineer with experience in software, hardware, and troubleshooting support. I am committed to leveraging my technical skills and problem-solving abilities to contribute to the success of a growth-oriented team.

Experience

Desktop Engineer, CAD Gulf LLC (Dubai)

July 2024 - Present

  • Provided first-level technical support to end-users for hardware, software, and network-related issues.
  • Diagnosed and resolved issues related to operating systems, applications, and peripheral devices.
  • Managed installation, configuration, and maintenance of desktop/laptop computers, printers, and other IT equipment.
  • Created and maintained documentation for IT procedures and user manuals.
  • Generated reports on support activities and system performance.

Desktop Engineer, Al Amri IT Solutions LLC (Oman)

Jan 2022 - June 2024

  • Provided E-commerce website/App support and maintenance. Website: Al Amri Express
  • Supported ERP software maintenance (Solver Inventory & Finance).
  • Administered Office 365, including user and email management.
  • Maintained and managed Azure Virtual Machines (VMs) and performed regular backups of servers.
  • Handled Azure networking, including virtual networks, subnets, and VPNs.
  • Provided support for Attendance Machine (Bio Time 8.5) and Forti Client (VPN & Firewall).
  • Created and updated knowledge base articles and self-service resources in Zoho Desk.

Desktop Engineer, Karvy InnoTech

Jan 2021 - Dec 2022

  • Managed user support through incident tickets and service requests in CCM and Summit apps.
  • Installed and configured Tata Capital-based software, including Windows, SAP, and VPN on laptops and desktops.
  • Coordinated with helpdesk, server, and network teams for day-to-day operations.
  • Handled installation and configuration of Microsoft Apps and antivirus software (McAfee).
  • Provided second-level support for hardware and software applications and first-level support for network-related issues.
  • Managed support for over 150 users at client sites.

Desktop Engineer, Globtier Pvt. Ltd

Nov 2018 - Dec 2020

  • Attended to user calls logged in co-desk and Maximo apps, managing incident tickets and service requests.
  • Installed and configured software for Shoppers Stop, including Windows, Plutus, Bar Code, Scanner, and MMS on POS machines.
  • Coordinated with helpdesk, software, server, and network teams for operational tasks.
  • Handled installation and configuration of Oracle apps and antivirus software (Sophos, CISCO AMP).
  • Provided second-level support for hardware and software problems and first-level support for network devices.
  • Managed support for over 150 users at client sites.

Education

Academic Project

Ration Shop Management System

Front End: ASP.NET with C#

Back End: MySQL

Duration: 6 Months

Role: Designer, Developer, Tester

Description: Developed a system to manage ration shop records, including ration card holders and stock maintenance. The system also prepared bills and managed various related information.

Skills & Strengths

Extra Activities